Q: How can I email teachers?

A: You can click on a teacher's name (it will appear in blue text) on the Current grades and Attendance screen. When you click on the name it will open your email client. If you are having trouble with your email account then please contact your Internet Service Provider.

Replying to an automatic email does not go to the teacher, but to the school's administrator.

Q: I lost or forgot my password, how can I get a new one?

A: Please email our Help Desk. Include your name, your student's name, and request in the letter. Within 5 school days, we will mail a letter (US postal) to you with your new password.

Q: Can I change my account's username and password?

A: You cannot change your username or password. Keep this information confidential and secure. LISD will not be responsible in the event your account information becomes compromised.

Q: Can other people see my child's grades and information?

A: No, the PowerSchool website is encrypted with 128-bit securtiy encryption. As long as you keep your account username and password confidential, others will not be able to see your child's information.

Q: How often can I expect attendance to be updated?

A: At the high school and middle school campuses, attendance is recorded each period. At the elementary and primary campuses, attendance is recorded once per day. Campus offices modify attendance as necessary throughout the school day and label each absence and tardy with the proper attendance code. This process requires time and may not be accurate until the following school day. If you have questions about your child's attendance, please contact the campus office.

Q: How often should I expect grades to be updated?

A: There are many factors that determine how quickly at teacher can grade assignments and enter those scores in the PowerSchool system. Daily assignments can be graded more quickly than a research paper. All teachers will do their best to post grades in a timely manner with a target of updating grades at least once per week. If you have questions about your child's grades, please contact your child's teacher.